Welcome to ROPEX TOURS. By booking our services, you agree to the following terms and conditions. Please read them carefully before making a reservation.
1. Bookings and Payments
All bookings can be made via email, phone, or in person. To confirm your reservation, we may require a deposit or full payment depending on the type of service. Payment can be made via cash, bank transfer, or other methods as agreed.
2. Cancellation Policy
You may cancel your booking free of charge up to 24 hours before the scheduled service. Cancellations made less than 24 hours in advance may be subject to a cancellation fee. No-shows will be charged in full.
3. Changes and Modifications
If you need to change your booking, please notify us as soon as possible. We will do our best to accommodate changes, but they are subject to availability and may result in additional charges.
4. Delays and No-Shows
Please be on time for all pick-ups and departures. If you are delayed, contact us immediately. We allow a grace period, but extended delays may shorten your tour duration or result in cancellation without refund.
5. Weather and Unforeseen Circumstances
ROPEX TOURS reserves the right to modify or cancel tours due to bad weather, road closures, or other unforeseen events that may affect the safety or quality of the experience. In such cases, we will offer an alternative or full refund.
6. Liability
While we take all necessary precautions to ensure your safety, ROPEX TOURS is not liable for any injury, loss, damage, or delay caused by third-party services, accidents, or events beyond our control.
7. Travel Insurance
We recommend all guests have personal travel insurance that covers cancellations, medical emergencies, and personal belongings.
8. Conduct
Guests are expected to behave respectfully during tours. We reserve the right to refuse service to anyone who poses a safety risk or acts inappropriately toward staff, property, or other guests.
9. Privacy Policy
We respect your privacy. Any personal information collected during the booking process is used only for communication and service purposes. We do not share or sell your data to third parties.
10. Governing Law
These terms and conditions are governed by the laws of Croatia. Any disputes arising from our services shall be resolved under Croatian jurisdiction.
Contact Us
If you have any questions regarding our terms, please contact us at:
📧 pradovac@gmail.com
📞 +385 99 438 0748
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